AI RECEPTIONIST FOR TRADES & HOME SERVICES
When you’re on the tools, Lily can answer common questions, capture job enquiries and send the details to your team during and after business hours.
Hear how Lily handles your trade.
Listen to a customer enquiry and hear how Lily captures the details.
What Lily handles.
01
Business questions
Answer common questions from your approved business information, helping callers get useful details without interrupting your work.
02
New job enquiries
Capture contact details and job requirements so your team can follow up with useful context.
03
Preferred timeframes
Record preferred timeframes; your team checks availability and confirms appointments.
04
Team follow-up
Send staff follow-up requests and enquiry details to designated email recipients, so the right person can take the next step.
05
Urgent requests
Flag potentially urgent requests and route them according to your agreed business rules, for your team to review.
06
Call transfers
Transfer callers to approved staff during configured hours when a request needs a person.
A helpful conversation. A clear next step.
01
Your customer calls
Forward calls from your existing number when you need coverage.
02
Lily handles the conversation
She answers questions and captures the information your team needs.
03
Your team takes it from there
Receive the request, contact the customer and confirm the appointment.
Enquiries delivered where you work.
Send job details to one agreed destination: your inbox, our standard Google Sheets tracker or standard ServiceM8 workflow. This helps keep enquiries organised and reduces repeated copying. Email notifications and plan-based customer SMS acknowledgements remain included; email-only delivery does not require a CRM.
Standard deployment covers one business, one AI receptionist, one dedicated number, one business knowledge base and agreed call-handling rules. It includes configuration of the standard enquiry workflow, testing and handover.
Choose email-only delivery, our Google Sheets tracker or our standard ServiceM8 job-creation workflow. Any required third-party software subscriptions are paid by your business.
SIMPLE, FLEXIBLE COVERAGE
One receptionist. A plan that fits.
Plans from $199 AUD per month, plus $199 AUD once for standard deployment. Every standard plan includes the same receptionist capabilities, with larger call-minute and SMS allowances on higher plans. Excess usage is charged separately. SMS is measured in billable segments; longer messages may use multiple segments.